jilibet Privacy Policy
From opening your account at jilibet to every transaction you make — the security of your personal information is our top priority. This privacy policy clearly explains what information is collected, how it is used, and what rights you have.
Introduction and Scope
This privacy policy ("Policy") applies to the jilibet website, mobile application, and all related services. By registering with jilibet, using your account, or accessing any of our services, you are considered to have accepted the terms of this Policy.
jilibet believes that user privacy is a fundamental right. With that belief, we always maintain transparency in how we collect, store, and process your personal information. Detailed information about our organisation can be found on our About Us page.
This policy is intended for users residing in Bangladesh. jilibet's services are available only to persons aged 21 or older. No minor may use our platform, and we do not knowingly collect information from minors.
What Information Is Collected
jilibet only collects information that is necessary to provide its services. The types of information collected are described below:
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Mobile number
- Email address
- Residential address
Financial Information
Information required to process transactions:
- bKash / Nagad / Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
Information collected automatically:
- IP address
- Browser and device type
- Operating system
- Cookies and session data
- Page visit logs and timestamps
Gaming Activity Information
Information related to your use of the platform:
- Game play history
- Bet and win amounts
- Bonus and promotion usage records
- VIP level and points information
- Login times and session duration
jilibet does not store complete bank card numbers or full financial credentials under any circumstances. All financial information is protected using industry-standard encryption technology.
Purpose of Information Use
The information collected is used for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login verification, password recovery, and account security. |
| Transaction Processing | Confirming deposits and withdrawals, preventing fraud, and maintaining records of financial transactions. |
| Service Improvement | Analysing platform performance to improve the user experience. |
| Customer Support | Resolving issues and providing assistance via live chat and email. |
| Bonuses and Promotions | Activating applicable offers, monitoring wagering requirement fulfilment, and providing VIP benefits. |
| Responsible Gaming | Identifying patterns of excessive play and alerting users in a timely manner. |
| Legal Compliance | Maintaining required records and reporting under applicable laws and regulations. |
Sharing Information with Third Parties
jilibet may share certain information with trusted third parties in limited and specific circumstances. Your information is protected in every such case.
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. They are not permitted to use this information for any other purpose.
Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution receive only the minimum technical information needed to operate games. Personal identity information is not shared with them.
IT and Security Service Providers
Necessary information is shared with trusted technology partners for platform security, fraud detection, and server management, under strict confidentiality agreements.
Legal Authorities
jilibet may provide information to the relevant authorities if required to do so by a court order or applicable legal obligation.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the jilibet website and app. Cookies are small text files stored on your device that help improve the quality of the service.
Essential Cookies
Essential for maintaining login sessions and security verification. These cannot be disabled.
Functional Cookies
Used to remember your preferences (language, settings). You can disable these if you wish.
Analytics Cookies
Used to analyse user behaviour and improve the service.
Security Cookies
Used to detect and prevent suspicious login attempts.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some features of the platform.
Data Security Measures
jilibet applies both technical and administrative measures to protect your information. The key security measures are described below:
- SSL Encryption
- Two-factor verification (OTP)
- Firewall protection
- End-to-end encryption
- Regular security audits
- Access controls
- Data backup
Our servers always operate over SSL-secured connections. Your password is never stored as plain text — it is protected with a strong hashing algorithm. Every login attempt is monitored, and if unusual activity is detected, additional verification is applied to the account.
Data Retention Period
jilibet does not retain your information longer than necessary. The retention period depends on the type of information and legal requirements:
| Type of Information | Retention Period |
|---|---|
| Active account information | For as long as the account remains active |
| Financial transaction records | At least 5 years after account closure |
| Gaming activity logs | Up to 3 years after account closure |
| Customer support conversations | Up to 1 year after resolution |
| Technical logs (IP, session) | Up to 90 days |
| Marketing consent records | Up to 3 years after consent is withdrawn |
After an account is closed, some information must be retained for a set period due to legal obligations. Once that period has passed, the information is securely deleted or anonymised.
Your Rights
If you have an account with jilibet, you have the following rights:
Right to Access
You have the right to request information about what data jilibet holds about you. We will provide the complete information within a reasonable time.
Right to Rectification
If any of your personal information is incorrect, you can request that it be corrected. Some information can also be changed directly from your account settings.
Right to Erasure
After closing your account and once the legal retention period has ended, you may request that your data be deleted. Data kept due to legal obligations may not be possible to delete.
Right to Object to Processing
You may object to the processing of your data for marketing communications or non-essential purposes, and you may withdraw your consent.
To exercise these rights, contact our support team. To learn more about your rights and options regarding responsible gaming, read our Responsible Gaming Guidelines page.
Users Under 21
All jilibet services are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If you become aware that a minor is using jilibet, please notify us immediately.
External Links & Services
The jilibet platform may sometimes reference third-party services — such as payment providers or game studios. These external services have their own privacy policies, and jilibet is not responsible for how those services use your information.
You are advised to read the privacy policy of any third party before sharing information with them.
Policy Changes & Updates
jilibet reserves the right to update this privacy policy as needed. The policy may be revised due to changes in the nature of services, the introduction of new technology, or changes in legal requirements.
For significant changes, we will send a notification to your registered email or through the platform at least 14 days in advance. If you continue to use the platform after the changes take effect, it will be assumed that you have accepted the updated policy.
To learn more about our terms of service and user responsibilities, read the Terms & Conditions page.
Privacy Contact
If you have any questions about this policy or wish to exercise your rights, contact the jilibet support team. Our team is available seven days a week, 24 hours a day, in both Bengali and English.
Email is the most effective way to submit privacy complaints or data deletion requests. Please clearly state your registered email address and the subject of your request. We typically respond within 7 business days. For general questions, visit our FAQ page — many common questions are answered there.
Your data is secure with jilibet
jilibet is committed to protecting your privacy through SSL encryption and strict data protection practices.
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